At Amina The Label, we want you to feel confident and comfortable in every piece. If something isn’t quite right, we’re here to help.

Returns Eligibility

• Returns must be requested within 14 days of receiving your order

• Items must be:

  • Unworn, unwashed, and in original condition

  • Returned with all original tags attached

Items that do not meet these conditions may not be accepted.

Refunds

• We do not offer refunds for change of mind

• Approved returns will be issued as a store credit

• Store credits are valid for 12 months from the date of issue

Exchanges

• We offer exchanges for eligible items (e.g. size or colour changes), subject to availability

• If your requested item is unavailable, a store credit will be issued instead

• Exchanges must follow the same return conditions listed above

Non-Returnable Items

For hygiene and sale reasons, the following items are not eligible for return or exchange:

• Accessories (including jewellery)

• Hijabs or items worn close to the face

• Clearance items

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect:

• Please contact us within 7 days of receiving your order

• Include your order number and clear photos

• We will arrange a replacement, exchange, or refund where applicable

Return Process

To start a return or exchange:

1. Email us at aminathelabel1@gmail.com with your order number

2. Wait for approval and instructions

3. Send your item back to the provided address

Please note:

• Customers are responsible for return shipping costs, unless the item is faulty or incorrect

• We recommend using tracked shipping, as we are not responsible for lost returns

• Once your return is received and inspected, your store credit or exchange will be processed within 3–5 business days